Shipping Policy

At Southern Sales And Marketing, we are committed to delivering your products in a timely, safe, and efficient manner. Our Shipping Policy outlines the procedures, timelines, and conditions for delivery across all serviceable areas.

1. Shipping Coverage

We currently deliver across South India and select regions in other states. For bulk or outstation orders, please contact our sales team to confirm delivery availability.

2. Delivery Timeframes

Note: Delivery times may vary based on your location, order volume, and product availability.

3. Shipping Charges

• Standard Orders: Free shipping on orders above ₹5,000

• Orders Below ₹5,000: A nominal shipping fee will be applied (visible at checkout or invoice)

• Bulk/Heavy Items: Additional freight may apply, based on weight and delivery distance

4. Delivery Partners

We work with trusted logistics and courier partners to ensure reliable and trackable deliveries. For bulk institutional orders, we may also deliver through our in-house transport service.

 5. Order Tracking

Once your order is dispatched, you will receive a tracking ID or dispatch update via email, WhatsApp, or phone.

For tracking assistance, you may also contact our support team directly.

6. Delays & Exceptions

Deliveries may be delayed due to:

• Local holidays, strikes, or weather conditions

• Unforeseen courier delays or transportation issues

• Incomplete or incorrect delivery addresses

We will notify you in case of any expected delay.

7. Receiving the Order

Please ensure that someone is available to receive the package at the delivery address. If no one is available, the courier will attempt redelivery, or the item may be returned to us.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or with incorrect products:

1. Notify us within 48 hours of delivery

2. Share photos and invoice details with our support team

3. We will verify and arrange a replacement or return as per our Return Policy